Frequently Asked Questions
Here are some answers to the most frequently asked questions!
If you have a question that we didn't answer please check our CONTACT US page and email us!
How can I contact your customer service department?
The best way to reach us is via email at info@beehiveshop.com
How does beehiveshop.com work?
Our site is operated much like a co-operative. Each designer or artisan is notified when an order is placed and is responsible for producing, processing, and shipping the order from their studio. Beehiveshop.com acts as a portal connecting customers with independent designers who create stylish, innovative and unique handcrafted accessories.
How much is shipping?
Shipping is FREE in the domestic US. If you would like to expedite your shipment and pay an additional fee then please let us know in the GENERAL NOTES field at checkout. Your designer will then calculate the additional shipment cost and send you a paypal invoice directly. How do I check the status of my order? We ask our designers to be proactive and contact you with updates on your order. If you have questions or would like more information feel free to contact your designers directly using the email we provide you with during order confirmation. Of course, we are also here to help if you have any problems at info@beehiveshop.com. I ordered 3 items total from 2 different designers.
How does shipping work in that situation?
You will receive 2 different email contacts for each designer involved on the order and will be contacted by each individual designer to confirm the order. You will also receive 2 separate packages containing your merchandise. I received my order, but I need to return it. How does beehiveshop handle returns? It's simple. Just email us at returns@beehiveshop.com, let us know the reason for your return. We will then send you the return mailing address for the designer's studio. Once the designer receives the return in good condition we will then issue a full credit. Please see our return policy for detailed information! What makes you different from other websites that sell handcrafted goods? Good question! We are highly selective of our designers and look for experienced and professional entrepreneurs with whom we develop a close relationship. This relationship is key to providing you with our fantastic Weekly Deals. In addition, our designer's products are crafted with quality and care and we stand behind all of the handmade products featured on our site. Lastly, our website is highly curated to provide a stunning array of fashionable, classic and enduring pieces that will invariably express your personal style.
Do you ship internationally?
At this time we do not ship internationally but will definitely explore adding this option as we grow! Do you have a brick and mortar location I could visit? Check our retail affiliates list for brick and mortar locations that specialize in independent designers and artisans. Beehveshop.com began as a brick and mortar location in Atlanta, GA and in Mt. Kisco, NY but are operated independently of beehiveshop.com What is the best way to find out about beehiveshop specials and deals? Definitely sign up to receive our email notifications! We will let you know each week on Monday morning what the special of the week is!
How do I submit my handcrafted products for consideration?
If you have stylish, handcrafted product line that is cohesive and wholesale ready that you would like us to consider adding to our product mix then by all means email us at info@beehiveco-op.com. Please introduce us to your company and provide a link to your website or attach a pdf of your line sheet.
